Patient Communication: Communicate effectively with patients via phone, email, or in person to address their queries, provide information about services, and offer support.
Appointment Scheduling: Coordinate patient appointments with healthcare providers, ensuring accuracy and efficiency in scheduling.
Patient Advocacy: Advocate for patients’ needs and concerns, acting as a liaison between patients and healthcare providers to ensure their voices are heard and their issues are addressed promptly.
Problem Resolution: Handle patient complaints and concerns professionally and empathetically, working to resolve issues to the satisfaction of the patient and the organization.
Insurance Assistance: Assist patients in understanding their insurance coverage, explaining billing processes, and facilitating insurance claims when necessary.
Medical Records Management: Maintain accurate and confidential patient records, ensuring compliance with privacy regulations and organizational policies.
Follow-up Care: Follow up with patients to ensure they are satisfied with their care, address any ongoing concerns, and provide additional support as needed.
Patient Education: Provide patients with information about their conditions, treatment options, and preventive care measures to empower them to make informed healthcare decisions.
Team Collaboration: Collaborate with healthcare professionals, including physicians, nurses, and administrative staff, to ensure coordinated care and support for patients.
Continuous Improvement: Participate in training programs and quality improvement initiatives to enhance patient support services and contribute to the overall improvement of the healthcare organization.